Shipping & Returns.

SHIPPING

Delivery, made simple.

Orders are carefully prepared and shipped to the delivery address provided during checkout. Delivery timelines may vary depending on the customer's location and the shipping service selected.

Once an order has been dispatched, customers may receive available tracking information through the contact details provided at checkout.

DELIVERY

What to expect after ordering.

Please make sure your shipping information is accurate before completing your purchase. Incorrect or incomplete addresses may result in delivery delays.

Delivery estimates are provided for guidance and may be affected by weekends, holidays, weather, courier delays or circumstances outside the store's control.

RETURNS

A thoughtful return process.

If a return is accepted, products should be returned in their original condition and packaging. For hygiene and safety reasons, opened or used skincare and beauty products may not be eligible for return.

Customers should contact the store before sending any item back so that return eligibility and instructions can be confirmed.

DAMAGED ORDERS

Something isn't quite right?

If an order arrives damaged or an incorrect item is received, please contact customer support as soon as possible with the relevant order details and supporting information.

The store will review the request and provide the appropriate next steps based on the circumstances of the order.

ORDER CHANGES

Need to change your order?

Contact the store as soon as possible if you need to update or cancel an order. Changes may only be possible before the order has been processed or dispatched.