NEED TO KNOW
Frequently Asked Questions.
Everything you need to know about AURELIA, our products, orders and everyday skincare rituals.
PRODUCTS & SKINCARE
How do I choose the right products for my skin? +
Start by understanding your skin's needs and choose products that support your everyday routine. If you are unsure, begin with a simple cleanser, moisturizer and sunscreen routine before adding targeted treatments.
Can I use AURELIA products every day? +
Most AURELIA products are designed to fit naturally into an everyday skincare routine. Always follow the individual product instructions and introduce active ingredients gradually.
When should I apply my skincare products? +
A simple routine can begin with cleansing, followed by treatment products, moisturizer and sunscreen during the day. At night, cleanse and follow with your chosen treatments and moisturizer.
ORDERS & DELIVERY
How can I place an order? +
Browse the Shop, choose your products and add them to your shopping bag. When you are ready, continue to checkout and complete your order.
How long does delivery take? +
Delivery times may vary depending on the customer's location and the shipping service selected. Your final delivery information should be confirmed during checkout.
Can I change or cancel my order? +
If you need to change or cancel an order, contact the store as soon as possible. Requests can only be processed before the order has been dispatched.
SUPPORT
How can I contact AURELIA? +
Visit our Contact page for available support information and ways to get in touch with us.
Where can I learn more about AURELIA? +
Explore our About page to learn more about the AURELIA philosophy, products and approach to everyday beauty rituals.